Payment & Account Terms
Effective Date: August 11, 2026
These Payment & Account Terms ("Terms") govern payments, saved payment methods, Membership Plans, Transportation Credit Accounts, account credits, refunds, and authorized future charges associated with services provided by BLUEBONNET ENTITY LLC d/b/a POINT A TO POINT B ("POINT A TO POINT B" OR "PA2PB").
POINT A TO POINT B is owned by JSB Legacy Holdings LLC.
A2B Moving & Storage is an affiliated business under common ownership.
By submitting payment, purchasing or funding a Membership or Credit Account, authorizing a saved payment method, or otherwise accepting these Terms, you acknowledge that you have read and agree to these Terms.
1. PAYMENT AUTHORIZATION
By submitting a payment, you authorize POINT A TO POINT B and its applicable third-party payment processor to process the amount displayed or otherwise agreed to at checkout, through a payment request, on an invoice, in a service agreement, or through other written communication.
Providing a payment method does not authorize POINT A TO POINT B to charge that payment method for unrelated services.
2. SAVED PAYMENT METHODS
When you authorize a payment method to be saved for future use, your payment information may be securely maintained by a third-party payment processor.
You authorize POINT A TO POINT B to use an authorized saved payment method for:
- Balances associated with services you have authorized;
- Charges specifically disclosed in an applicable service agreement, payment request, invoice, or checkout;
- Membership or Credit Account transactions authorized by you; and
- Other charges for which you provide authorization.
A payment method will not be charged for unrelated purchases or services merely because it is on file.
3. CUSTOMER & PAYMENT METHOD SHARING
POINT A TO POINT B operates alongside affiliated businesses under common ownership. To simplify customer account management and reduce the need for customers to repeatedly provide the same information, customer information and eligible saved payment methods may be securely shared with participating affiliated businesses, including A2B Moving & Storage, through our third-party payment processor.
Shared information may include your name, email address, telephone number, billing information, and eligible saved payment methods.
By accepting these Terms and providing or saving a payment method, you consent to the sharing of this information between POINT A TO POINT B and participating affiliated businesses for account administration and for services you request, purchase, or authorize from the applicable business.
Sharing a saved payment method does not authorize POINT A TO POINT B or any affiliated business to charge you for unrelated services or transactions you did not request or authorize. Each business may use a shared payment method only for amounts you have authorized or amounts properly due for services provided by that business under the applicable terms or service agreement.
Payment histories, invoices, and charges may remain associated with the business that provided the applicable service.
4. PAYMENT DUE DATES & LATE PAYMENTS
Payment is due according to the due date or payment terms communicated on the applicable invoice, checkout page, service agreement, payment request, text message, email, or other written communication between the customer and POINT A TO POINT B.
Unless a different payment arrangement has been agreed to, payment is due upon completion of the applicable service. A formal invoice is not required for payment to become due.
If a specific due date is provided, payment must be received by 11:59 p.m. Central Time on that date.
For services requiring an advance payment, deposit, or reservation payment, the reservation or scheduled service is not considered fully secured until the required payment has been received.
5. PAYMENT REQUESTS & NON-INVOICED SERVICES
POINT A TO POINT B may accept payment through approved methods including card payments, payment links, Zelle, Venmo, or other approved payment methods.
A formal invoice is not required to establish a payment obligation.
When services and pricing are arranged or confirmed through text message, email, electronic communication, payment request, or another written method, the price and payment terms communicated to the customer constitute the agreed payment terms for that service.
Payments made without a formal invoice remain subject to these Terms, including applicable due dates, late fees, and conditional-discount provisions.
6. PAST-DUE BALANCES
Any amount not received by its applicable due date is considered past due.
If a balance remains unpaid, POINT A TO POINT B may, to the extent permitted by applicable law:
- Suspend future services until the balance is brought current;
- Decline or postpone additional reservations or services;
- Charge an authorized payment method on file when authorization exists for the applicable charge;
- Assess applicable late fees;
- Require future services to be paid in advance;
- Suspend Membership or Credit Account benefits; and
- Pursue collection of amounts legitimately owed and other amounts recoverable under the applicable agreement or law.
7. LATE FEES
A $35 late fee may be assessed for each seven-day period that a balance remains unpaid after its applicable due date, to the extent permitted by applicable law.
An additional $35 late fee may be assessed for each subsequent seven-day period the balance remains unpaid until the outstanding balance is paid or otherwise resolved.
POINT A TO POINT B may waive or reduce a late fee at its discretion. Waiver of a late fee on one occasion does not constitute a waiver of the right to assess late fees on future past-due balalnces.
8. CONDITIONAL DISCOUNTS & PREFERENTIAL PRICING
POINT A TO POINT B may occasionally offer a customer a discounted, preferred, courtesy, relationship-based, bundled, promotional, or otherwise reduced rate below the standard price ordinarily charged for the applicable service ("Discounted Rate").
All Discounted Rates are conditioned upon timely payment, whether or not a formal invoice is issued.
If a payment of a Discounted Rate remains outstanding for seven (7) calendar days after the applicable due date, the customer may lose eligibility for the Discounted Rate. POINT A TO POINT B may revoke the applicable discount and seek payment of the standard price that would ordinarily have been charged for the services provided, less any payments already received.
This provision includes discounts or reduced pricing provided because of:
- Multiple customers, students, roommates, family members, or referrals;
- Multiple or bundled services;
- An existing or ongoing customer relationship;
- Frequent-customer, courtesy, or preferred pricing;
- Promotional pricing;
- Waived or reduced charges; or
- Any other individually negotiated reduction from the standard price.
For example, if the standard price for a service is $500 and POINT A TO POINT B agrees to provide the service for a discounted price of $300, failure to pay the $300 balance within seven calendar days after its applicable due date may result in withdrawal of the $200 discount and adjustment of the outstanding balance to the $500 standard price.
Applicable late fees may be assessed separately.
For services where a formal invoice was not issued, the standard price may be established by POINT A TO POINT B's then-current pricing, customary rate for substantially similar services, written quote or estimate, or other documentation showing the ordinary charge for the services performed.
9. GOOD-FAITH BILLING DISPUTES
Late fees and revocation of applicable discounts will not be assessed against an amount subject to a timely, good-faith billing dispute while POINT A TO POINT B is actively reviewing the disputed amount.
Any undisputed portion of the balance remains due according to the applicable payment schedule.
10. MEMBERSHIP PLANS & TRANSPORTATION CREDIT ACCOUNTS
POINT A TO POINT B may offer prepaid Membership Plans and Transportation Credit Accounts that allow customers to purchase account credit for future eligible services.
Certain account levels may include complimentary promotional or Bonus Credits in addition to the amount actually paid by the customer.
Each account may therefore contain two separate balances:
Purchased Funds: Money actually paid by the customer.
Bonus Credits: Complimentary or promotional account credit provided in addition to Purchased Funds.
Purchased Funds and Bonus Credits will be tracked separately.
Where expressly permitted by the applicable Membership Plan, account balances may also be used toward eligible services provided by A2B Moving & Storage LLC.
11. BONUS CREDITS
Bonus Credits are promotional benefits and are not customer deposits or cash.
Bonus Credits:
- Have no cash value;
- Cannot be redeemed or exchanged for cash;
- Are not refundable;
- May only be applied toward eligible services; and
- Are forfeited if the customer closes the account and requests a refund of remaining Purchased Funds.
12. ORDER IN WHICH ACCOUNT FUNDS ARE USED
Purchased Funds are used first. Bonus Credits are used only after Purchased Funds have been exhausted.
For example, if a customer purchases a $2,000 Membership and receives $200 in Bonus Credits:
Purchased Funds: $2,000
Bonus Credits: $200
Total Available Credit: $2,200
The first $2,000 in eligible service charges will be deducted from Purchased Funds. Bonus Credits will then be applied to subsequent eligible services.
13. ACCOUNT CANCELLATION & REFUNDS
Customers may request closure of a Membership or Transportation Credit Account at any time.
Upon account closure, remaining unused Purchased Funds are eligible for refund after the account has been reconciled.
Remaining Bonus Credits are forfeited upon account closure and are not included in the refund.
Before determining the refundable balance, POINT A TO POINT B may account for:
- Services already completed;
- Authorized services completed but not yet posted to the account;
- Outstanding invoices or balances;
- Authorized cancellation, rescheduling, no-show, or other applicable charges; and
- Other amounts properly owed under an applicable service agreement.
Approved refunds will generally be processed within 7-10 business days after account reconciliation. Additional processing time imposed by a bank, card issuer, or payment processor may apply.
14. SERVICE CONCERNS & REFUNDS
Closing a Membership or Credit Account is separate from requesting a refund or adjustment for an individual transportation or other service.
Customers who believe a service was improperly charged, incomplete, or otherwise did not comply with the applicable agreement should contact POINT A TO POINT B promptly so the matter can be reviewed.
Closing an account does not automatically entitle the customer to a refund for services already properly performed.
Any undisputed unused Purchased Funds remain eligible for refund in accordance with these Terms.
15. ACCOUNT EXPIRATION
Membership and Credit Account balances do not expire, subject to applicable law.
Accounts and balances remain subject to applicable unclaimed-property, abandoned-property, payment-processing, and other legal requirements.
16. ACCOUNT USE & TRANSFERS
Membership Plans and Transportation Credit Accounts are intended for use by the customer and authorized members of the customer's household or family.
Purchased Funds and Bonus Credits may not be sold, resold, exchanged for cash, or transferred to an unrelated individual or entity without prior approval from POINT A TO POINT B.
17. ELIGIBLE SERVICES & SERVICE AVAILABILITY
Membership and Credit Account balances may be used toward eligible services identified by POINT A TO POINT B and, where applicable to the selected Membership Plan, eligible A2B Moving & Storage services.
Maintaining a Membership or Credit Account does not guarantee the availability of a particular service, date, time, driver, vehicle, mover, storage service, or other resource.
Services remain subject to scheduling, service area, availability, and any applicable service-specific terms.
18. CANCELLATIONS, RESCHEDULING, & NO-SHOWS
Individual services remain subject to the cancellation, rescheduling, no-show, and refund policies applicable to that particular service or reservation.
Any properly assessed charge may be deducted from Purchased Funds or, after Purchased Funds have been exhausted, available Bonus Credits.
19. PAYMENT DISPUTES
If you believe a payment, account charge, or other transaction is incorrect, please contact POINT A TO POINT B as soon as reasonably possible so the transaction can be reviewed.
Nothing in these Terms limits any rights or remedies that cannot legally be waived.
20. PAYMENT PROCESSING
Payments may be processed by third-party payment processors, including Stripe.
When authorized, payment information may also be securely stored by the payment processor for future authorized transactions.
POINT A TO POINT B does not control card-issuer authorization decisions, banking delays, card-network requirements, or third-party payment-processing times.
Use of third-party payment-processing services may also be subject to the applicable processor's terms and privacy policies.
21. ACCOUNT SUSPENSION OR TERMINATION
POINT A TO POINT B may suspend or terminate an account when reasonably necessary because of suspected fraud, misuse, fraudulent or improper chargebacks, unpaid balances, violation of these Terms or an applicable service agreement, or unlawful activity.
Termination does not convert Bonus Credits into cash or make Bonus Credits refundable.
Remaining Purchased Funds will be handled in accordance with these Terms and applicable law after properly owed amounts have been reconciled.
22. OTHER SERVICE AGREEMENTS
These Terms primarily govern payments, payment methods, Membership Plans, Transportation Credit Accounts, account balances, and refunds.
Transportation, moving, storage, delivery, assembly, concierge, vehicle-related, or other services may be governed by additional service agreements, policies, or terms.
If a service-specific agreement contains payment provisions specifically applicable to that service, those provisions will control to the extent they conflict with these general Payment & Account Terms.
23. CHANGES TO THESE TERMS
POINT A TO POINT B may update these Terms from time to time.
Changes will apply prospectively unless otherwise permitted or required by law and will not retroactively convert exiting Purchased Funds into non-refundable Bonus Credits or eliminate existing Purchased Funds.
The version of these Terms applicable to a transaction will govern that transaction to the extent required by applicable law.
24. CONTACT & BILLING QUESTIONS
Questions regarding payments, refunds, Membership Plans, Transportation Credit Accounts, account balances, Bonus Credits, or billing may be directed to:
POINT A TO POINT B
BLUEBONNET ENTITY LLC d/b/a POINT A TO POINT B
214-701-6506
Please include the customer name and applicable reservation, transaction, or account information when contacting us regarding a payment or acount.